MSA TM
This Master Supply, License, and Services Agreement (this “Agreement”) is entered into as of the Effective Date of the Purchase Order (the “Effective Date”) by and between VenueNext, Inc., a Delaware corporation with offices at 2202 North Irving Street Allentown, PA 18109 (“VenueNext”), Ticketmaster, L.L.C., a Delaware limited liability company (“Ticketmaster”) and Sublicensee. Each of VenueNext and Ticketmaster are referred to herein sometimes as a “Party” and together as the “Parties.
”WHEREAS, VenueNext has developed a technology platform (the “VN Platform”) that enables visitors of a venue to connect and interact with certain offerings available at the venue through their mobile devices;
WHEREAS, Ticketmaster desires to sublicense certain functionality of the VN Platform to Sublicensee in Sublicensee’s venue(s); and
WHEREAS, VenueNext desires Sublicensee to sublicense such functionality of the VN Platform from Ticketmaster to Sublicensee in Sublicensee’s venue(s) and Ticketmaster and Sublicensee are willing to do so and provide additional services pursuant to the terms of this Agreement.
NOW, THEREFORE, in consideration of the mutual promises contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties hereto agree as follows:
Definitions.
“Authorized User” means an employee of Sublicensee that has (i) been assigned a unique username-password combination to access and use the Dashboard Services, and (ii) registered online to access and use the Dashboard Services; provided, however, the Parties will mutually decide on the number of such employees, which in no case will be greater than five (5).
“Dashboard Services” means those features of the Hosted Services identified in Schedule A that VenueNext makes available for Sublicensee to access via the Dashboard Website.
“Dashboard Website” means a website located at a URL to be provided to Sublicensee. VenueNext may change the Dashboard Website from time to time upon no less than ten (10) days’ notice to Ticketmaster or Sublicensee.
“Feedback” means comments, suggestions, improvements, and any other feedback from Ticketmaster or Sublicensee and their personnel regarding the VN Platform.
“Hosted Services” means VenueNext’s online service that provides the functionality described in Schedule A.
“Intellectual Property Rights” means the rights associated with the following: (i) all United States and foreign patents and applications therefor; (ii) all copyrights, copyright registrations and applications therefor and all other rights corresponding thereto throughout the world; (iii) trademarks, service marks, trade dress rights and similar designation of origin and rights therein; (iv) trade secrets, know-how, and Confidential Information; and (v) any similar, corresponding or equivalent rights to any of the foregoing anywhere in the world.
“Non-VN Technology and Services” means, excluding the VN Platform, any and all technology and services provided by Ticketmaster, Sublicensee or any third-party that interface, integrate with, or otherwise interact with the VN Platform, including, but not limited to, those identified in Ticketmaster and Sublicensee Obligations in Schedule A and Ticketmaster and Sublicensee Technology (as defined in Section 4.2).
“Patrons” means the end-customers who receive access to the VN Platform to interact with certain offerings and services provided in the Venue(s).
“Purchase Order” means the form which is linked to this Agreement that identifies Sublicensee and the Venue(s) and provides pricing and other relevant commercial terms under this Agreement.
“Ticketmaster and Sublicensee Obligations” mean the obligations set forth in Exhibit A.
“Sublicense” has the meaning set forth in Section 3.1(a).
“Sublicensee” means the sublicensee set forth in the Purchase Order.
“Sublicensee Content” means Sublicensee Trademarks and all images, descriptions, text, videos, and other content and information that Sublicensee submits pursuant to Section 3.2(a) or otherwise delivers to Ticketmaster or VenueNext.
“Sublicensee Trademarks” means all Sublicensee trademarks, logos, tradenames, service marks, and other branding materials that Sublicensee makes available to VenueNext for presentation through the VN Platform.
“Term” has the meaning set forth in Section 7.1.
“Updates” means any software updates or upgrades to the VenueNext Software that VenueNext provides with Maintenance and Tech Support (as defined in Section 5.1).
“VenueNext Software” means all software provided hereunder by VenueNext, including the Venue SDK and all Updates thereto.
“Venue” means the venue set forth in Purchase Order.
“Venue SDK” means the software development kit provided by VenueNext to Customer.
“VN Platform” means the proprietary integrated solution comprising the Hosted Services and VenueNext Software that provides the features and functionality set forth in the Purchase Order.
Implementation & Training
Installation & Implementation Services. VenueNext will provide installation and implementation services for the VN Platform Features and Functionality set forth in the Purchase Order.
Training Services. Expect as otherwise provided in this Agreement, VenueNext agrees to train Ticketmaster as needed for the VN Platform Features and Functionality set for in the Purchase Order. The content and timing of such training shall be mutually agreed upon by VenueNext and Ticketmaster.
VN Platform.
Hosted Service.
Subject to the terms and conditions of this Agreement and Ticketmaster’s compliance therewith, VenueNext grants to: (i) Ticketmaster a limited, worldwide, royalty-free, non-exclusive, non-transferable, non-sublicensable (except as expressly provided herein), and non-assignable license to sublicense the VN Platform to Sublicensee during the Term; and (ii) Sublicensee a limited, worldwide, royalty-free, non-exclusive, non-transferable, non-sublicensable, and non-assignable license to access and use the VN Platform during the Term (the “Sublicense”).
Sublicensee may access and use the Dashboard Services solely for its internal business purposes to access data generated from Patrons’ interaction with the Hosted Services. Sublicensee’s access and use of the Hosted Services is expressly limited to the number of Authorized Users set forth in this Agreement. Sublicensee shall keep confidential and not disclose to any third parties, and shall ensure that Authorized Users keep confidential and do not disclose to any third parties, any user identifications and passwords for accessing the Dashboard Services.
Ticketmaster and Sublicensee Obligations & Restrictions.
Ticketmaster and Sublicensee Deliverables. Ticketmaster understands that VenueNext’s obligations hereunder are dependent in part on Ticketmaster’s and Sublicensee’s performance in a timely manner of the obligations and dependencies assigned to Ticketmaster in Schedule A (the “Ticketmaster and Sublicensee Deliverables”). Accordingly, Ticketmaster will be solely responsible for and assume the risk of any problems arising from the Ticketmaster and Sublicensee Deliverables, and the delivery and installation schedule may be adjusted to account for any delays in completing or otherwise providing the Ticketmaster and Sublicensee Deliverables.
Telecommunication, Internet, Ticketmaster and Sublicensee Technology, and Third-Party Services. Excluding the software and hardware set forth in the definition of the VN Platform, Ticketmaster, at its cost, is solely responsible for obtaining, maintaining, and supporting: (i) all internet access, connectivity to the VN Platform (Wi-Fi, Ethernet, and/or DAS), (ii) the Non-VN Technology and Services, and (iii) any other computer hardware, software, and other equipment and technology needed for Ticketmaster and Sublicensee and its Patrons to access the VN Platform (collectively, the “Ticketmaster and Sublicensee Technology”). Ticketmaster acknowledges and agrees that Patrons’ and Sublicensee’s use of the VN Platform is dependent upon sufficient and adequate access to telecommunications, connectivity to the VN Platform (Wi-Fi, Ethernet, and/or DAS), Internet, and Ticketmaster Technology. Ticketmaster shall be solely responsible for acquiring and maintaining all telecommunications, Ticketmaster and Sublicensee Technology, Internet, including, without limitation, any and all costs, fees, expenses and taxes of any kind related to the foregoing.
Restrictions. Ticketmaster will not, nor will Ticketmaster allow anyone else (including Sublicensee) to, directly or indirectly: (i) sell, rent, lease, sublicense (except as expressly provided in Section 3.1(a)), distribute or otherwise transfer the VN Platform or any portion thereof; (ii) except as expressly permitted in this Agreement, use, copy, display, or perform the VN Platform or any portion thereof; (iii) modify, translate or create derivative works based on the VN Platform or any portion thereof; (iv) except as expressly permitted in this Agreement, make the VN Platform or any portion thereof available in any manner to any third party for use in the third party’s business operations or to provide hosting, service bureau, time-sharing or similar services to a third party; (v) disable or circumvent any access control or related device, process or procedure established with respect to the VN Platform; (vi) reverse engineer or otherwise attempt to derive source code or other trade secrets from the VN Platform or any portion or component thereof; (vii) use the VN Platform for any purpose that is unlawful or that violates or is inconsistent with applicable laws or regulations; or (viii) use or operate the VN Platform for any purpose other than as explicitly authorized herein.
Support, & Maintenance
Maintenance & Tech Support. During the Term, VenueNext will provide the maintenance and support services for the VN Platform in accordance with Schedule B (the “Maintenance and Tech Support”). Ticketmaster understands that VenueNext’s provision of Maintenance & Tech Support is dependent in part on Sublicensee’s performance in a timely manner of the obligations and dependencies in Schedule B assigned to Sublicensee (the “Sublicensee Maintenance Assistance”), for which Ticketmaster will be solely responsible. VenueNext’s Maintenance & Tech Support obligations will be subject to performance of the Sublicensee Maintenance Assistance in a manner that allows VenueNext to provide its Maintenance & Tech Support obligations.
Software Upgrades. During the Term, at no additional cost to Ticketmaster, VenueNext will provide upgrades to the specific features and functionality of the VN Platform that Sublicensee receives under this Agreement and makes generally available to its other customers.
Content & Data
Sublicensee Content. Ticketmaster shall obtain license rights from Sublicensee that grants to VenueNext a limited, non-exclusive, worldwide, license during the Term to use, copy, publicly display, publicly perform, and distribute the Sublicensee Content and any portion thereof solely for the purpose of providing the VN Platform hereunder.
Data.
Sublicensee shall own all data generated based on Patron interaction with the VN Platform for events at the Venue (the “End User Data”). Throughout the Term, VenueNext will have the right, and Ticketmaster shall obtain license rights from Sublicensee that grants VenueNext a worldwide, irrevocable, royalty-free license, to use and share the End User Data to operate the VN Platform, interact with and otherwise engage End Users in the process of providing the VN Platform to Sublicensee, and share usage, performance, and behavior metrics to Sublicensee to better serve Patrons.
VenueNext will retain End User Data for a period of five (5) days from collection of the applicable End User Data, and will deliver the End User Data to Sublicensee that is set forth in Schedule A in accordance with the schedule set forth in this Section 6.2(b). In the event of any loss or corruption of End User Data, VenueNext shall use its commercially reasonable efforts to restore the lost or corrupted End User Data from the latest backup of such End User Data maintained by VenueNext. VenueNext shall not be responsible for any loss, destruction, alteration, unauthorized disclosure or corruption of End User Data caused by any third party. VENUENEXT’S EFFORTS TO RESTORE LOST OR CORRUPTED END USER DATA PURSUANT TO THIS SECTION 6.2(b) SHALL CONSTITUTE VENUENEXT’S SOLE LIABILITY AND Ticketmaster’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF ANY LOSS OR CORRUPTION OF END USER DATA.
Term and Termination
Term. The “Initial Term” of this Agreement will commence on the Effective Date set forth in the Purchase Order and, unless earlier terminated pursuant to the terms of this Agreement, expire on the expiration date set forth on the Purchase Order (the “Expiration Date”). This Agreement will renew for additional one (1) year periods (each a “Renewal Term”) unless any Party provides written notice of non-renewal at least thirty (30) days prior to the end of the Initial Term or thirty (30) days prior to the end of a Renewal Term. The “Term” of this Agreement will be the Initial Term and Renewal Term (if any).
Termination.
Termination for Breach. If any Party materially breaches its obligations hereunder, the other Party may terminate this Agreement, at its option and without prejudice to any of its other legal or equitable rights or remedies, by giving the Party who committed the breach thirty (30) days’ prior written notice for failure to make any payment due hereunder (and ninety (90) days’ prior written notice for any other material breaches), unless the notified Party shall have cured the breach within such cure period.
Termination for Financial Reasons. Any Party may terminate this Agreement in the event any other Party: (i) seeks the liquidation, reorganization, dissolution or winding up of itself or the composition or readjustment of all or substantially all of its debts; (ii) applies for or consents to the appointment of, or the taking of possession by, a receiver, custodian, trustee or liquidator of itself or of all or substantially all of its assets; (iii) makes a general assignment for the benefit of its creditors; (iv) commences or has commenced against it a case under the U.S. bankruptcy code; or (v) files a petition for relief or otherwise seeks relief from or readjustment of its debts under any other law relating to bankruptcy, insolvency, reorganization, winding-up or composition or readjustment of debts (including, without limitation, consenting to the entry of an order for relief in an involuntary bankruptcy case against it).
Effect of Termination; Survival. Upon the expiration or termination of this Agreement: (i) all licenses, sublicenses and other rights granted by VenueNext to Ticketmaster, Sublicensee or Patrons with respect to the VN Platform for the Venue shall immediately terminate, and (ii) all payment obligations that have accrued as of the effective date of expiration or termination and the following Sections will survive any termination or expiration of this Agreement: 4.3, 6.2, 7.3, 8, 9, 11, 12, and 13.
Intellectual Property
VenueNext. Title to and ownership of the VN Platform, and any modifications and improvements made thereto by or on behalf of VenueNext pursuant to services provided herein or otherwise, and all Intellectual Property Rights in and to any of the foregoing, will, at all times and for all purposes, remain with VenueNext and its suppliers and licensors. VenueNext does not transfer any ownership in or the VN Platform or any other technology, content, or other materials, or any Intellectual Property Rights in the foregoing. VenueNext reserves all rights and licenses (including sublicenses) in and to the VN Platform not expressly granted to the Ticketmaster or Sublicensee under this Agreement.
Software is Licensed. Notwithstanding anything to the contrary in this Agreement, the VN Platform and all copies thereof, whether VenueNext Software, Hosted Services, or otherwise, is licensed pursuant to the terms herein and is not sold or otherwise transferred. VenueNext and/or its suppliers retain all title and ownership rights in the VN Platform, all copies thereof and all related documentation and materials.
Sublicensee Content. Title to and ownership of the Sublicensee Content and all Intellectual Property Rights thereto will, at all times and for all purposes, remain with the Sublicensee.
Feedback. Neither Ticketmaster nor Sublicensee will have any obligation to provide Feedback to VenueNext. Ticketmaster acknowledges and agrees that if Ticketmaster or Sublicensee does provide any Feedback, Ticketmaster agrees to, and shall obtain from Sublicensee the authority to, grant and does hereby grant to VenueNext a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license to make, use, sell, offer for sale, import, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
Confidentiality.
Definition. “Confidential Information” means any and all technical or business information disclosed by one Party to the other Party that: (i) if disclosed in writing, is marked “confidential” or “proprietary” at the time of such disclosure; (ii) if disclosed orally, is identified as “confidential” or “proprietary” at the time of such disclosure, and is summarized in a writing sent by the disclosing Party to the receiving Party within thirty (30) days after any such disclosure; and (iii) under the circumstances, a person exercising reasonable business judgment would understand to be confidential or proprietary. The terms and conditions of this Agreement is deemed to be the Confidential Information of all Parties.
Exclusions. Information will not be Confidential Information if such information, as the receiving Party can demonstrate: (i) is known to the receiving Party prior to receipt from the disclosing Party directly or indirectly from a source other than one that has an obligation of confidentiality with respect to such information; (ii) becomes known (independently of disclosure by the disclosing Party) to the receiving Party directly or indirectly from a source other than one that has an obligation of confidentiality with respect to such information; (iii) becomes publicly known or otherwise ceases to be secret or confidential, except through a breach of this Agreement by the receiving Party; or (iv) is independently developed by the receiving Party without use or access to the disclosing Party’s Confidential Information. The provisions of this Section 9 will not restrict a Party from disclosing the another Party’s Confidential Information to the extent required by any law or regulation; provided that the Party required to make such a disclosure uses reasonable efforts to give the other Party reasonable advance notice of such required disclosure in order to enable the other Party to prevent or limit such disclosure.
Restrictions & Obligations. No Party shall use in any way, for its own account or the account of any third party, except as expressly permitted by this Agreement, nor disclose to any third party any of the other Party’s Confidential Information. Each Party shall take precautions to protect the confidentiality of such information that are no less protective than the precautions it takes to protect its own confidential information of like nature and importance, but in any event, no less than reasonable measures. Each Party may disclose the Confidential Information of the other Party to its employees and consultants and who have a bona fide need to know such Confidential Information, but solely to the extent necessary to perform the obligations or exercise the rights granted herein for no other purpose; provided that each such employee and consultant first executes a written agreement (or is otherwise already bound by a written agreement) that contains use and nondisclosure restrictions at least as protective of the other Party’s Confidential Information as those set forth in this Agreement, and each Party will be liable for the conduct of its employees, consultants and contractors to the same extent as if such Party had directly engaged in such conduct.
Representations & Warranties
Warranties.
By VenueNext. VenueNext represents and warrants to the Ticketmaster that: (i) it is authorized to enter into this Agreement; (ii) the execution and performance of this Agreement will not conflict with or result in a material breach of the terms of any other agreement to which it is a party; (iii) it will comply with all laws and regulations applicable to VenueNext in the performance of its obligations hereunder; and (iv) to the best of VenueNext’s knowledge, the VN Platform (excluding any Non-VN Technology and Services) do not and will not infringe, misappropriate, or violate the Intellectual Property Rights of any third-party.
By Ticketmaster. Ticketmaster represents and warrants that: (i) it is authorized to enter into this Agreement; (ii) the execution and performance of this Agreement will not conflict with or result in a material breach of the terms of any other agreement to which it is a party; (iii) it will comply with all laws and regulations applicable to Ticketmaster in the performance of its obligations and exercise of its rights hereunder; (iv) Sublicensee will comply with the terms of the Sublicense; (v) it has the right to sublicense the End User Data as set forth in Section 6.1 and that the Sublicensee Content will not infringe, misappropriate, or violate the rights of any third-party, including without limitation Intellectual Property Rights, rights of publicity, and rights of privacy; (vi) it has the right to sublicense the End User Data as set forth in Section 6.2; and (vii) it shall obtain the approvals needed from Sublicensee as set forth in Section 8.4.
Disclaimer. THE WARRANTIES SET FORTH IN SECTION 10.1 ARE IN LIEU OF, AND EACH PARTY HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, ARISING OUT OF THIS AGREEMENT. EACH PARTY SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM VENUENEXT OR ELSEWHERE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. VENUENEXT DOES NOT WARRANT THAT THE VN PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. VENUENEXT MAKES NO REPRESENTATIONS OR WARRANTIES AND WILL HAVE NO, AND HEREBY DISCLAIMS, ANY OBLIGATION HEREUNDER OR LIABILITY ARISING FROM OR CAUSED BY ANY NON-VN TECHNOLOGY AND SERVICES.
Indemnification.
Indemnification by VenueNext. VenueNext will defend, indemnify, and hold harmless Ticketmaster and its directors, officers, and employees from and against any damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of any claim, demand, action or proceeding initiated by a third party resulting from: (i) a breach by VenueNext of the warranties set forth in Sections 10.1(a); and (ii) negligent acts or omissions or willful misconduct of VenueNext or its employees relating to this Agreement. Ticketmaster shall notify VenueNext promptly in writing of any such claim and shall give VenueNext full control, authority, information, and assistance (at the expense of VenueNext) in settling and/or defending such claim; provided that VenueNext will not settle any such claim in a manner that imposes any obligation or admits guilt on behalf of Ticketmaster. VenueNext shall have no liability whatsoever with respect to any claims settled by Ticketmaster without VenueNext’s prior written consent.
Indemnification by Ticketmaster. Ticketmaster shall indemnify, defend and hold harmless VenueNext and its directors, officers, and employees from and against any liabilities, damages, costs and expenses (including reasonable attorneys’ fees) arising out of any claim, demand, action, or proceeding initiated by: (1) Sublicensee; or (2) a third party to the extent a claim by either (1) or (2) is caused by (i) a breach by Ticketmaster of the warranties set forth in Section 10.1(b); (iii) negligent acts or omissions or willful misconduct of Ticketmaster, its employees, or subcontractors relating to this Agreement; and (iii) Non-VN Technology and Services. VenueNext shall notify Ticketmaster promptly in writing of any such claim and shall give Ticketmaster full control, authority, information, and assistance (at the expense of Ticketmaster) in settling and/or defending such claim; provided that Ticketmaster will not settle any such claim in a manner that imposes any obligation or admits guilt on behalf of VenueNext. Ticketmaster shall have no liability whatsoever with respect to any claims settled by VenueNext without Ticketmaster’s prior written consent.
Indemnity Carve-outs. VenueNext shall have no obligation under Section 11.1 if and to the extent that such claim arises from the VN Platform or portions or components thereof: (i) not supplied by VenueNext, (ii) made in whole or in part in accordance to requests from Ticketmaster or Sublicensee or Ticketmaster’s specifications or Sublicensee’s specifications, (iii) that are modified after delivery by VenueNext, (iv) that are combined with other products, processes, services, or materials where the alleged infringement relates to such combination, (v) where Ticketmaster and/or Sublicensee continues the allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, (vi) Non-VN Technology and Services, or (vii) where Ticketmaster’s or Sublicensee’s use of the VN Platform is not in accordance with this Agreement.
Infringement Remedies. In the event that the VN Platform is held by a court or believed by VenueNext to infringe Intellectual Property Rights, VenueNext shall have the option at its expense to: (a) modify the VN Platform to be non-infringing; (b) obtain for Ticketmaster and Sublicensee a license to continue using the VN Platform; or (c) terminate the license (and sublicensee) and refund the fees paid for the, pro-rated based on the portion of the Term that has transpired from the Effective Date. THIS SECTION 11 STATES THE ENTIRE LIABILITY AND OBLIGATION OF VENUENEXT AND THE EXCLUSIVE REMEDY OF SHARED ACCESS AND SUBLICENSEE WITH RESPECT TO ANY ACTUAL OR ALLEGED BREACH OF SECTION 10.1(a)(iv) OR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS BY THE VN PLATFORM.
Limitation of Liability. EXCEPT FOR A BREACH OF SECTIONS 4.3, OR 9, AND THE INDEMNIFICATION OBLIGATIONS IN SECTION 11: (A) IN NO EVENT WILL THE PARTIES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES RELATING TO OR IN CONNECTION WITH THIS AGREEMENT OR THE PERFORMANCE OF THE VN PLATFORM, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE: AND (B) EACH PARTY’S TOTAL LIABILITY UNDER THIS AGREEMENT, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, WILL BE LIMITED TO THE AMOUNTS DUE THE THEN-CURRENT INITIAL TERM OR RENEWAL TERM AGREEMENT. THE PARTIES HAVE AGREED THAT THESE LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
Miscellaneous.
Publicity. Upon execution of this Agreement, the Parties shall issue a mutually agreed upon press release announcing the relationship governed by this Agreement and may identify Ticketmaster and Sublicensee as VenueNext customers in its marketing materials, press releases, and on its website.
Assignment. No Party may assign or transfer this Agreement without the other Party’s prior written consent except that VenueNext may, without the Ticketmaster’s consent, assign this Agreement to a successor in interest as a result of a corporate reorganization or a merger or other acquisition transaction involving VenueNext, or a sale of all or substantially all of the assets of VenueNext relating to the subject matter of this Agreement. Any attempted assignment by a Party in violation of this Section will be null and void. Except as above limited, this Agreement is binding upon and will inure to the benefit of each of the Parties, its successors and permitted assigns.
Governing Law. This Agreement will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of laws principles. The Parties disclaim application of the United Nations Convention on Contracts for the International Sale of Goods. Any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in New Castle County and the Parties hereby irrevocably consent to the personal jurisdiction and venue therein.
Injunctive Relief. Notwithstanding Section 13.3, any Party may commence proceedings in any U.S. court of its choice of appropriate jurisdiction to obtain an injunction or other equitable relief for protection of its Intellectual Property Rights or Confidential Information. Each Party acknowledges that the unauthorized use or disclosure of the disclosing Party’s Confidential Information or Intellectual Property Rights would cause the disclosing Party to incur irreparable harm and significant damages, the degree of which may be difficult to ascertain. Accordingly, each Party agrees that the disclosing Party will have the right to seek immediate equitable relief to enjoin any unauthorized use or disclosure of its Confidential Information or Intellectual Property Rights, in addition to any other rights and remedies that it may have at law or otherwise.
Relationship. The Parties hereto are independent contractors. Nothing in this Agreement will be deemed to create an agency, employment, partnership, fiduciary or joint venture between the Parties. No Party hereto (nor any agent or employee of such Party) will make any representations or warranties or incur any obligation on behalf of the other.
Force Majeure. VenueNext will not be in breach or liable for under this Agreement resulting from failure to perform hereunder, including but not limited to delay in delivery of the VN Platform or inaccessibility of the VN Platform, when such failure, delay or inaccessibility is due to causes beyond the reasonable control of VenueNext, including without limitation, supplier delay, force majeure, act of God, labor unrest, fire, explosion or earthquake (a “Force Majeure Event”).
Severability. If any provision of this Agreement is held to be illegal, invalid or unenforceable, each Party agrees that such provision shall be enforced to the maximum extent permissible so as to effect the intent of the Parties, and the validity, legality and enforceability of the remaining provisions of this Agreement shall not in any way be affected or impaired thereby. If necessary to effect the intent of the Parties, the Parties shall negotiate in good faith to amend this Agreement to replace the unenforceable language with enforceable language that reflects such intent as closely as possible.
Waiver. No delay or omission by a Party hereto to exercise any right occurring upon any noncompliance or default by another Party with respect to any of the terms of this Agreement will impair any such right or power or be construed to be a waiver thereof. A waiver by one of the Parties hereto of any of the covenants, conditions or agreements to be performed by one of the other Parties will not be construed to be a waiver of any subsequent breach thereof or of any covenant, condition or agreement contained herein.
Notices. Any notices to be provided hereunder will be deemed delivered: (i) five (5) calendar days after deposit in certified or registered mail; (ii) three (3) calendar days after deposit with a national overnight courier or one (1) business day after confirmation of delivery by such courier; or (iii) upon delivery if delivered in person or by messenger, in each case, addressed to the following addresses (or such other address as any Party may be notified of as described above):
If to VenueNext:
2202 North Irving Street
Allentown, PA 18109
Attn: Legal Counsel
Copy to: Legal Department
If to Ticketmaster:
[__________________]
[__________________]
Attention: [__________________]
Copy to: Legal Department
Entire Agreement; Counterparts. The Exhibits attached hereto are incorporated herein by this reference. This Agreement (including all Exhibits attached hereto) sets forth the complete, exclusive and final statement of the agreement between the Parties as to the subject matter hereof and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions, whether oral or written, between the Parties regarding such subject matter. VenueNext hereby rejects any terms or conditions in any other communications with Ticketmaster or Sublicensee that conflict with or that purport to add to or modify this Agreement. All such terms and conditions will be deemed stricken and will be null and of no effect. This Agreement may only be modified or amended, or any rights under it waived, by a written document executed by VenueNext and Ticketmaster. This Agreement may be executed in three or more counterparts, each of which will be deemed an original, but all of which together shall constitute one and the same instrument.
SCHEDULE A
Hosted Services
AWS high availability cloud infrastructure, data exports.
Standard event reports and NOC monitoring services.
Data Services – Daily raw mobile data export and data storage for five (5) days.
Ticketmaster and Sublicensee Obligations
Connectivity – Ticketmaster must ensure sufficient connectivity for the VN Platform, such that ninety-eight percent (98%) of all guests can access the VN Platform Features and Functionality at the Venue(s) at any given time through Ethernet, WiFi and/or DAS. Ticketmaster acknowledges that without such connectivity, VenueNext cannot provide complete functionality or possibly any of the functionality on the VN Platform delineated in this Schedule A.
Non-VN Technology & Services – Ticketmaster will be responsible for any and all issues related to any Non-VN Technology & Services including, but not limited to, Priority Situations as defined in Schedule B.
Sublicensee Deliverables – Ticketmaster will be responsible for obtaining content, digitals assets, use cases or other materials from Sublicensee as requested by VenueNext.
Equipment – Ticketmaster will procure the equipment, software licenses and support plan for all Non-VN Technology and Services under this Agreement for on-site deployment.
Project Manager – Ticketmaster will be responsible for assigning Project Managers from their staffs to be the primary points of contact with VenueNext for all issues related to this Agreement. Such Project Managers will be responsible for managing all Ticketmaster and Sublicensee Obligations, implementation of the VN Platform from Sublicensee’s side, reporting all Priority Situations, and making any requests for work outside the scope of this Agreement.
SCHEDULE B
Maintenance & Service
VenueNext shall attempt to provide VN Platform availability to Ticketmaster and Sublicensee 99% of each calendar month (“Uptime Commitment”) commencing with the first full calendar month throughout the Term. Such availability shall be calculated by subtracting the cumulative minutes of Downtime (as defined below) in a given month from the total number of minutes in the applicable month, and dividing the foregoing by the total number of minutes in that month (i.e., (total monthly minutes – cumulative minutes of Downtime) / total monthly minutes).
Calculation of Downtime.
Downtime. “Downtime” shall mean the VN Platform is not available to Sublicensee.
Exclusions.
Scheduled maintenance (up to 8 hours per calendar month) otherwise resulting in Downtime shall not be included in the definition of Downtime. All scheduled maintenance shall only be conducted after supplying Ticketmaster two (2) days advance notice except emergency maintenance. To the extent that, in the aggregate, VenueNext conducts maintenance on the VN Platform resulting in Downtime in excess of the permitted time, or outside of the scheduled windows, then such Downtime shall be included in the calculation of Downtime.
Any VN Platform unavailability caused by Non-VN Technology and Services or other factors that are completely outside of the control of VenueNext shall not be considered Downtime. (Amazon AWS Outage, WiFi Outage at Sublicensee’s Venue, etc.)
Any VN Platform unavailability caused, directly or indirectly, by Ticketmaster, Sublicensee or any of Ticketmaster’s or Sublicensee’s third-party vendors.
Response and Resolution Times for Services.
VenueNext agrees to respond to a report by of any of the following “Priority Situations” within the stated Response Time and use its best efforts to fix such situations and underlying issues as set forth below:
Critical (Priority 0)
All ordering is down in at least one revenue center for one of POS, Marketplace e-commerce, Merchandise e-commerce or F&B e-commerce.
Time to begin resolution work:
Within 30 minutes
All hands on deck - immediate internal escalation to Director of Technical Services as well as engineering management. Sales team and Operations team representatives should be notified.
High (Priority 1)
A financially impactful issue.
A significant number of users cannot place orders or operations are affected in a significant way.
Time to begin resolution work:
Within 1 hour
Escalation to Director of Technical Services immediately if resolution is not obvious
Medium (Priority 2)
Operations or end-user functionality is impacted such that the user experience is poor and/or staff have difficulty performing their duties. This can include issues that affect a single user or device.
Time to begin resolution work:
Within 3 business days
Escalation to on-call Director of Technical Services during normal business hours if resolution is not obvious.
Low (Priority 3)
Operations or end-user functionality is impacted such that the user experience is poor and/or staff have difficulty performing their duties but there is a workaround available to circumvent the issue.
Time to begin resolution work:
Within 2 weeks
Feature Request (Priority 4)
Customer reports an occurrence that represents expected behavior but is not their desired behavior
Time to begin resolution work:
NA
Refer customer to their Sales and Operations team representativesCustomer should report each of Priority Situation and other incidents (“Incidents”) to VenueNext by sending an e-mail describing the incident and the contact information of the person reporting the Incident to the VenueNext contact provided for in the Purchase Order.
THE TERMS AND CONDITIONS OF THIS SCHEDULE B GOVERN THE PROVISION OF SUPPORT SERVICES BY VENUENEXT AND ARE NOT A PRODUCT WARRANTY.
MSA TM